Terms of Use and Service Agreement

Playment is a mobile application platform (“Mobile App”) operated and owned by Pitchers Internet Pvt. Ltd. (“Playment”, “we” or “us”). It provides a service (the “Service”) that allows its customers (“Businesses”) to deploy Playment’s workers (the “Player” or “you”) to collect, categorize, moderate and verify data provided / requested by such customers.

Acknowledgment and Acceptance of Terms of Use and Service Agreement

This Agreement is an electronic contract that sets out the legally binding terms of relationship between Playment and each Player. By registering as a Player via the Mobile App, you accept and agree to be bound by the terms and conditions of this Agreement, the task Agreement (as defined hereinafter), Playment’s Privacy Policy, Playment’s standard task rules and any information or notices broadcast regarding the Mobile App. Each Player may create only one account on the Playment Mobile App.

You agree and understand that certain features of the Mobile App may be subject to additional terms and conditions or registration requirements. You agree to abide by these additional terms and you further agree that a violation of those terms shall constitute a breach of this Agreement. Playment reserves the right to change this Agreement, and any additional terms at any time, effective upon making the modified provisions available on the Mobile App. You are responsible for regularly checking the Mobile App and checking for any updates / revised versions of this Agreement. Continued use of the Mobile App after any such changes are made to this Agreement shall constitute your consent to such changes. Playment does not and will not assume any obligation to notify the Player of any changes to this Agreement, or the creation or modification of any additional terms.

Use of the Mobile App is permitted only by individuals who can form legally binding contracts under applicable Law. Without limiting the foregoing, you must be at least 18 years old to enter into this Agreement and become a Player. If you do not qualify, please do not register with us through the Mobile App as a Player.


Capitalized terms are defined as set forth below or elsewhere in the Agreement.

1.1 “Deliverables” means the deliverables specified in a Task Request for delivery by a Player to Playment.

1.2 “task Request” means a notification from Playment to one or more Players via the Mobile App, setting out the nature and description of the services required and the end Deliverables to be submitted by the Player(s) (“task”) and the consideration, in the form of playment points, for valid completion of the task.

1.3 “playment points” shall mean the non-cash consideration paid by us to you for validly completing a task in accordance with this Agreement and the task Agreement.

Assignment of task and conduct of Player

Upon you accepting a task Request via the Mobile App and Playment assigning such task to you, which assignment shall be at Playment’s sole discretion, you shall be obligated to complete such accepted and assigned task (“Assigned task”), as an independent contractor, in accordance with the terms and conditions of this Agreement and the task Agreement. It is clarified that while it will be Playment’s effort to assign a task to every Player who accepts it, acceptance of a task by a Player shall not guarantee that such Player will be assigned such task. The assignment of any task to a Player shall be at Playment’s sole and absolute discretion.

By accepting and being assigned an Assigned task, you agree and undertake to use your best efforts to perform such Assigned task in accordance with the terms and conditions of this Agreement and the terms and conditions set out in the task Request (“task Agreement”), such that the Deliverables are satisfactory to Playment and the Customer(s). It is clarified that by accepting and on being assigned an Assigned task, you are also entering into a binding legal agreement with Playment to provide the Deliverables for the consideration and as per the terms and conditions set out in the task Request. It is further clarified that the task Agreement is in addition to and shall always be read along with this Agreement. In case of any inconsistency between the task Agreement and this Agreement, the terms of this Agreement shall prevail. You should not, under any circumstances, accept a task Request unless you are sure that you understand the task and what you are being asked to deliver.


Upon you validly completing a task and subject to the Deliverables being in a form acceptable to Playment, which shall be decided by Playment at its sole discretion, Playment shall transfer such number of playment points to you, as set out in the task Agreement within thirty (30) days after you have submitted the Deliverables. Playment will not transfer any playment points for an Assigned task if Playment or its Customer rejects the Deliverables associated with that Assigned task. You are responsible for paying all applicable taxes and for all expenses incurred by you in connection with performing the Assigned tasks or otherwise performing your obligations under this Agreement. We may be obligated by law to obtain tax information from you. If we request tax information from you and you do not provide it, we may (in addition to any other rights or remedies available to us) withhold transfer of your playment points until you provide this information or otherwise satisfy us that you are not a person from whom we are required to obtain tax information.

In the event of your task accuracy falling below a threshold, which will be defined at Playment’s sole discretion, your account with Playment and the playment points therein, shall stand suspended, and you shall not be permitted to participate in future tasks till such time that the suspension is effective.


Playment points can be redeemed for cash cards, wallet recharges, coupon codes or any other redemption option made available on the App. Mobile recharges, wallet recharges or other rewards redeemed by users are completed using a third party application. Playment is not responsible for incorrect or failed or unsuccessful transactions and repayment of the same.

Independent Contractor Relationship

Nothing in this Agreement is intended or should be construed to create a partnership, joint venture, employer-employee or principal – agent relationship between Playment and you or between the Customer and you. You will take no position with respect to or on any tax return or application for benefits, or in any proceeding directly or indirectly involving Playment, or otherwise represent to any person in any manner whatsoever a position, that is inconsistent with your being an independent contractor (and not an employee) of Playment. You are not the agent of Playment or the Customer and you are not authorized, and must not represent to any third party that you are authorized, to make any commitment or otherwise act on behalf of Playment or the Customer. Without limiting the generality of the foregoing:

Benefits and Taxes: You are not entitled to or eligible for any benefits that Playment may make available to its employees, such as insurance, profit-sharing or retirement benefits, if any. If, notwithstanding the foregoing, you are reclassified as an employee of Playment under any circumstances whatsoever , you agree that you will not, as the result of such reclassification, be entitled to or eligible for, on either a prospective or retrospective basis, any employee benefits under any plans or programs established or maintained by Playment. You are solely responsible for complying with all applicable laws, including but not limited to your obligations under applicable tax laws.


Delivery: You agree that you will use the Mobile App to provide the Deliverables for each Assigned task as per the specifications and terms set out in the task Request.

Call recording: Certain task may require you to make a phone call to an individual or business. If you are assigned such task you agree to have the conversation recorded as part of the task deliverables and reviewed by Playment for internal quality purposes.

Ownership: You agree that the Deliverables will be the sole and exclusive property of Playment. You hereby irrevocably and unconditionally assign to Playment all right, title and interest worldwide in and to the Deliverables and all intellectual property rights of any nature whatsoever thereto, including but not limited to all copyrights and moral rights. If any intellectual property rights, including moral rights, cannot (as per applicable laws) be assigned by you to Playment, then (a) you unconditionally and irrevocably waive the enforcement of such rights and all claims and causes of action of any kind against Playment with respect to such rights, and (b) to the extent you cannot (as per applicable laws) make such waiver, you unconditionally grant to Playment an exclusive, perpetual, irrevocable, worldwide, fully-paid license, with the right to sublicense through multiple levels of sub-licensees, under any and all such rights to reproduce, create derivative works of, distribute, publicly perform, publicly display, digitally transmit and otherwise use the Deliverables in any medium or format, whether now known or hereafter discovered, and to exercise any and all other present or future rights in the Deliverables. At Playment’s request, you will (i) cooperate and assist Playment both during and after the term of this Agreement, in perfecting, maintaining, protecting and enforcing Playment’s rights in the Deliverables, and (ii) execute and deliver to Playment any document deemed necessary or appropriate by Playment in its discretion to perfect, maintain, protect or enforce Playment’s rights in the Deliverables or otherwise carry out the purposes of this Agreement.


Use and Disclosure. During the term of this Agreement and at all times thereafter, you will (a) hold all Confidential Information in strict trust and confidence, (b) refrain from using or permitting others to use Confidential Information in any manner or for any purpose not expressly permitted or required by this Agreement, and (c) refrain from disclosing or permitting others to disclose any Confidential Information to any third party without obtaining Playment’s express prior written consent on a case-by-case basis. “Confidential Information ” means, (i) information disclosed to you in an Assigned task, and (ii) any and all information related to Playment’s or any Customer’s business (including trade secrets, technical information, business forecasts and strategies, marketing plans, customer and supplier lists, personnel information, financial data, and proprietary information of third parties including Customers) that Playment considers to be confidential or proprietary or Playment has a duty to treat as confidential.

Standard of Care. You will protect the Confidential Information from unauthorized use, access, or disclosure in the same manner as you protect your own confidential or proprietary information of a similar nature, and with no less than reasonable care.

Reverse Engineering. You will not attempt to reverse engineer, de-encrypt, or otherwise derive the design, internal logic, structure or inner workings (including algorithms and source code) of the Mobile App, any other software, products, models, prototypes, or other items provided by Playment that use, embody, or contain Confidential Information.

Exceptions. Your obligations under Sections 6.1 and 6.2 will terminate with respect to any particular information that you can prove, by clear and convincing evidence, (a) you lawfully knew prior to Playment’s first disclosure to you, (b) a third party rightfully disclosed to you free of any confidentiality duties or obligations, or (c) is, or through no fault of you has become, generally available to the public. Additionally, you will be permitted to disclose Confidential Information to the extent that such disclosure is expressly approved in writing by Playment, or is required by law or court order, provided that you immediately notify Playment in writing of such required disclosure and cooperate with Playment, at Playment’s reasonable request and expense, in any lawful action to contest or limit the scope of such required disclosure.

Removal Return.Upon Playment’s request and upon any termination of this Agreement, you will promptly (a) return to Playment (if the Confidential Information is in a form capable of being returned) or, if so directed by Playment, destroy all tangible embodiments of the Confidential Information (in every form and medium), (b) permanently erase all electronic files containing or summarizing any Confidential Information, and (c) certify to Playment in writing that you have fully complied with the foregoing obligations.

No Conflict

You represent and warrant that you are not subject to any contract, duty or obligation that would be breached by entering into or performing your obligations under this Agreement, or any Assigned task, or that is otherwise inconsistent with this Agreement, or any Assigned task.

Representations and Warranties

You represent, warrant, and covenant that:

(a) You will not, in the course of performing or preparing to perform any Assigned task, infringe or misappropriate, and neither the Deliverables nor any part or element thereof will infringe or misappropriate, any intellectual property right of any other person;
(b) All Deliverables and all elements thereof are your original works and you have all rights necessary to deliver such Deliverables and to grant the rights set forth in this Agreement;
(c) Neither the Deliverables nor any element thereof will be subject to any condition, restriction, mortgage, claim, pledge, security interest, or encumbrance of any other nature when delivered by you to Playment;
(d) You will not grant, directly or indirectly, any right or interest in any Deliverable to any other person;
(e) You have full right, power, and authority to enter into and perform this Agreement without the consent of any third party (including any of your current or former employers);
(f) The Deliverables will fully conform to the specifications, requirements, and other terms in the applicable task Request and this Agreement, and will be of a professional and workmanlike quality. In the event of a breach of this warranty, without limiting any other rights or remedies Playment may have, you will promptly replace the Deliverables at no additional charge to Playment;
(g) You will, at all times during the performance of a task or in preparation of an Assigned task, comply with all applicable laws. Further, you shall not inconvenience, misbehave, harass or otherwise trouble any person or act in a negligent manner, in the course of or during preparations for an Assigned task.

You will indemnify, defend and hold harmless Playment and its affiliates, employees, directors and agents, promptly upon demand at any time and from time to time, from and against any and all direct and indirect liabilities, losses, damages, costs, and other expenses (including attorneys’ fees) threatened against or caused to or suffered or incurred in relation to any breach of any representation, warranty, covenant, or obligation in this Agreement, or any Assigned task, by you.

Limitation of Liability


Term and Termination

Termination by Playment. Playment may, at any time and at its sole discretion, terminate this Agreement, in whole or in part. In such an event, Playment shall pay all outstanding Fees duly earned by you in accordance with the terms of this Agreement.

Termination by You. You may terminate this Agreement at anytime by deleting the Playment Application. Upon such termination, your unused playment points will be forfeited

Survival. Sections 3, 4, 5.1, 6, 8, 9, 10.3, and 11 will survive any termination of this Agreement. Termination of this Agreement will not affect either party’s liability for any breach of this Agreement such party may have committed before such expiration or termination.

Term. This Agreement shall be valid from the date you register as a Player till the date this Agreement is terminated in accordance with its terms.

Removal of Player. Playment reserves the right to, at any time and at its sole discretion, remove or ban any Player from using the Mobile App, without providing any notice thereof to the Player.

Refunds and Redemption of playment points. Playment will not refund or allow the Player to redeem any playment points in the event that the Player is banned or removed from using the Mobile App because of intentional wrongdoing or fraud. In all other cases, the refund or redemption of playment points will be determined on a case-by-case basis.

General Provisions

Governing Law and Jurisdiction. This Agreement shall be governed by the laws of India. The courts and tribunals of India have exclusive jurisdiction to settle any dispute arising out of or in connection with this Agreement (including a dispute regarding the existence, validity or termination of this Agreement).

Severability. If any provision of this Agreement is prohibited or unenforceable in any jurisdiction, such prohibition or unenforceability shall not invalidate the remaining provisions hereof or affect the validity or enforceability of such provision in any other jurisdiction.

No Assignment. This Agreement and your rights and obligations under this Agreement may not be assigned, delegated, or otherwise transferred, in whole or in part, by you, under any circumstances. Playment may assign this Agreement or any of its rights under this Agreement to any third party without your consent.

Notices. Playment may give any notice required by this Agreement by means of a general notice or pop-up notification on the Mobile App. Such notice shall be deemed to have been given immediately upon being dispatched by Playment. You may give notice to Playment, by way of email or registered post, to the following address: Email: [email protected] or Address: Pitchers Internet Private Limited, 5th Floor, Indiqubes Sigma, Koramangala 1A Block, Koramangala Industrial Layout, Koramangala, Bengaluru, Karnataka 560034

Remedies and Rights. All remedies, either under this Agreement, or by law or otherwise afforded to each party in this Agreement shall be cumulative and not alternative. Unless expressly provided to the contrary in this Agreement, the rights of a party expressed under this Agreement for damages or otherwise for breach by the other party are without limitation to any other rights or remedies of the first mentioned party including rights to injunction, specific relief, restitution or other equitable relief, none of which rights or remedies shall be affected or diminished thereby.

Waiver. No delay or omission to exercise any right, power or remedy accruing to any party, upon any breach of default of any party under this Agreement, shall impair any such right, power or remedy of any party nor shall it be construed to be a waiver of any such breach or default, or an acquiescence therein, or of any similar breach or default thereafter occurring. Any waiver, permit, consent or approval of any kind or character on the part of either party, of any provisions or conditions of this Agreement, must be in writing and shall be effective only to the extent specifically set forth in such writing.

Entire Agreement; Amendments. This Agreement supersedes all prior discussions, memoranda of understanding, agreements and arrangements (whether written or oral, including all correspondence) if any, between the parties with respect to the subject matter of this Agreement, and this Agreement (as amended or modified) together with the task Agreement, contains the sole and entire agreement between the parties with respect to the subject matter hereof. Except as permitted herein, no modification of or amendment to this Agreement will be effective unless agreed by both parties in writing.

Good Faith: You shall, in good faith, do all acts necessary to give effect to the provisions of this Agreement. You also agree to, in good faith, do all acts necessary as are within their powers to carry out your obligations under this Agreement and give effect to the provisions of this Agreement.

Modifications to Mobile App. Playment reserves the right at any time to modify or discontinue, temporarily or permanently, the Mobile App or the Service (or any part thereof) with or without notice. You agree that Playment shall not, under any circumstances, be liable to you or to any third party for any modification, suspension or discontinuance of the Mobile App or the Service.

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